PAYMENT


Payment, Pricing

Once your order is confirmed, we will send you a proforma invoice with payment instructions. We ask a 50% deposit and balance when goods are ready to ship.  Standard payment is by bank transfer.

Prices are indicated in Euros. Prices indicated DO NOT include VAT nor shipping. In order to make adjustments for the costs of raw materials and labour costs, Fashion by FarFalla reserves the right to change prices in their catalogs without notice. 

Returns & Replacements

Our Made in Italy goods have less than 0.3% quality control problems.  In the unlikely event that some items are received damaged, defective or faulty, please let us know within one week from receiving along with photos of the problem.  Depending on the nature and extent of the problem we will either replace, refund, credit item and find a solution.  Solution for wholesale purchases is best agreed on a case by case basis.

In any case, the return of faulty items and the means of shipping them back must be agreed upon in advance.  Items returned as defective by your customers must be closely scrutinized by you and Fashion by FarFalla in order to insure that the alleged defect is not simply the result of normal wear and tear, abuse or carelessness, improper use.  Items  returned by your customers for reasons other than technical defects (such as the right to return merchandise allowed by consumer law in many countries)  will not be refunded by Fashion by FarFalla.

Shipping

Our prices do not include shipping, customs fees, customs duties. If you have a freight that you work with we can contact your freight for pickup. Otherwise we can get an estimate for you from local specialist freight companies.  We recommend air freight for orders up to 500 pcs.  If you have never imported leather goods before we recommend that you consult with your country's customs service or freight company to find out about any applicable duties, fees etc to import goods in your country.  For customs purposes, the goods imported will be " leather handbags Made in Italy.  All goods we will ship with itemized invoice displaying actual price, packing list, declarations where necessary, such as Washington convention, dual-use etc.